iMARCUX

iMARCUX S.A.C., Tax ID (RUC) 20556490067, with registered address at Calle 2 Ex Matarani No. 128, Condominio Don Rafael, Tower 3, Apt. 203, San Miguel 15088, Lima, Perú. Es the company responsible for managing the personal data provided, as well as for handling complaints and claims. iMARCUX S.A.C. states that the processing of your personal data on this platform is intended solely to correctly manage your complaint or claim, for more information, please visit our link "Virtual Customer Complaints Form" which complies with the applicable legal regulations and allows us to maintain a historical record of submitted cases in order to continuously improve our service levels. Submitting a complaint does not prevent you from pursuing other means of dispute resolution, nor is it a prerequisite for filing a formal complaint before INDECOPI.

All complaints will be forwarded to our Customer Service Department. Depending on the nature of the case, you may contact us at atencionalcliente@imarcux.com, and we will respond as soon as possible. Please note that this email account is used exclusively for sending acknowledgment receipts of submitted complaints. It is not an official channel for receiving complaints, so we kindly ask that you do not send any messages to this address. iMARCUX S.A.C., declares that your personal data will be stored in our Customer Personal Data Center for the time necessary to process and respond to your complaint or claim. The response time for complaints will be no longer than three (3) calendar days, which may be extended for up to an additional fifteen (15) days, subject to prior communication with the Customer Service Department.